Santa's Sleigh Dress

At Maddie & Finley Kids Kouture, we strive to provide a seamless shopping experience, including fast and reliable shipping for all your orders. Below is our shipping policy to help you understand our processes and options.

Shipping Methods & Rates:

We offer a variety of shipping options to meet your needs, including standard and expedited shipping.

We offer a $7.99 Flat Rate of standard shipping to any location in the U.S..

Free standard shipping is available on orders over $130 within the United States.

Processing Time:

All orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or holidays.

Once your order is processed, you will receive a confirmation email with tracking information.

Delivery Times:

Standard shipping typically takes 3 to 4 business days for delivery, while expedited shipping options may vary.

Delivery times are estimates and may be affected by factors such as weather conditions, holidays, or carrier delays.

Order Tracking:

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment’s progress.

Undeliverable Packages:

If a package is returned to us due to an incorrect address or failure to claim, we will contact you to arrange for reshipment. Additional shipping fees may apply.

Customer Support: If you have any questions about your order or our shipping policy, please feel free to reach out to our customer support team at sales@maddieandfinley.com. We are here to assist you!

Thank you for choosing Maddie & Finley Kids Kouture! We appreciate your business and look forward to delivering beautiful products for your little ones.

At Maddie & Finley Kids Kouture, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth shopping experience.

Return Eligibility:

Items must be returned within 30 days of the delivery date.

All returned items must be in their original condition, unused, and with all tags attached.

Swimwear and intimate items must have the hygiene seals intact to be eligible for return.

How to Initiate a Return:

Contact our customer service team at sales@maddieandfinley.com to request a return authorization.

Once approved, you will receive instructions on how to return your items.

Pack the items securely in their original packaging, including all tags and accessories.

Return Shipping:

We will provide you with a return shipping label.

Refund Process:

Once we receive your returned items, we will inspect them and process your refund within 5 business days.

Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges:

If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

Final Sale Items:

Items marked as "final sale" are not eligible for return or exchange.

Customer Support: If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer support team at sales@maddieandfinley.com. We’re here to help!

Thank you for shopping with us at Maddie and Finley! We appreciate your business and look forward to serving you again.